Katy Gallagher (ACT, Australian Labor Party, Minister for the Public Service) Share this | Hansard source

I thank Senator Payman for the supplementary. Some months ago, last year, work started on a whole range of unfair trading practices and were considered by the consultation paper. I'm not sure if Senator Payman has seen that, but that covered subscriptions, as I mentioned. It covered the fact of mandating that consumers have an online account, requiring them to provide unnecessary personal information in order to make a purchase, making it difficult to access customer support to raise a complaint or problem and subscription cancellation—a range of areas. These are all areas the government has done work on. If the stakeholders are raising this with Senator Payman, I have no doubt they've raised it through the government's process which occurred several months ago. As I said, these areas are being pursued now through a regulatory impact analysis and with work with the states and territories where we have an intergovernmental agreement for Australian consumer laws. (Time expired)