Richard Colbeck (Tasmania, Liberal Party, Minister for Senior Australians and Aged Care Services) Share this | Hansard source

The aged-care facility should be communicating with his family. That's what my expectation is and that's the expectation of the government. The aged-care facility has a responsibility to communicate. The regulator has taken regulatory action against the facility, and part of that process is the requirement for them to employ a special supervisor into the facility to ensure that the functions of the facility are occurring as they should be. That's been done. In fact, there is a team of people who are working in that facility to do that.

As has been discussed in the chamber, a series of regulatory actions have been taken against this facility over the last 12 months. My expectation and the government's expectation is that the provider will bring the facility back to the clients. That is what the provider should do. If they can't, the opportunity to remove their approved provider status exists.