Rachel Siewert (WA, Australian Greens) Share this | Hansard source

I'm going to try and get this done as quickly as possible. That raises more issues for me. With the phone line, the waiting period for Centrelink is huge. There are different lines for different payments, so I don't see why you couldn't have a phone number that pops up with the form, so that they ring that number. People are going to be there with the form, wanting to fill in the form. So I'll ask again why we can't have a specific phone line that's dedicated to this particular process, given the difficulty and nervousness that people will have with this new process?