Michaelia Cash (WA, Liberal Party, Minister for Employment, Skills, Small and Family Business) Share this | Hansard source

As I was saying, the performance management framework and the identification and rectification of service failures demonstrate sound contract and fiscal management and ensure services are maintained at required levels. Higher levels of abatements during the initial period of contracts are not unexpected, and Paladin demonstrated continuous improvement in meeting service standards during the course of the contract through transition and normal operations. The abatements, I'm instructed, often related to relatively minor administrative failures.