Simon Birmingham (SA, Liberal Party, Minister for Education and Training) Share this | Hansard source

The scale of implementing these changes was significant. More than one million Australian families transitioned on to the new package that commenced on 2 July but successfully they did so, engaging through the system to update their details and register for the new childcare subsidy. I want to thank the 99.9 per cent of eligible childcare providers who transitioned successfully for their support. Many provided direct assistance to families to make sure that they were able to successfully update the details required to receive every cent, every dollar they're entitled to. But we made sure we built in safety nets as well so that the small number of families who may not have transitioned in time or who experienced disruption in payments are eligible for back payments. We are making sure communications continue to those families and have been helping them every step of the way with letters, text messages, forums and advice through services and dedicated call lines to make sure families get the support they need for their childcare fees.