Mitch Fifield (Victoria, Liberal Party, Manager of Government Business in the Senate) Share this | Hansard source

I think, as colleagues here would know, there can be a range of reasons why a consumer is receiving speeds lower than they expect. It can be the case of the in-house wiring. It can be the case of the modem that the individual has. It can be a function of the amount of capacity that a retailer purchases. What I encourage all consumers to do, if they are not satisfied with the service they are receiving, is contact their retail service provider. If they're still not satisfied, they should contact the Telecommunications Industry Ombudsman.

We think it's very important that there is transparency about what is happening with the NBN. That's why we've charged the ACCC to deploy 4,000 probes in premises around the nation, so that there will be visibility in terms of the speeds that retailers are providing.