Scott Ryan (Victoria, Liberal Party, Special Minister of State) Share this | Hansard source

I do have some data on performance of the 1800RESPECT line. The most recent figures show that, since the introduction of the first response triage model in mid-August last year, 73 per cent of calls have been answered within 30 seconds. Data from MHS from mid-August to the end of March this year shows that approximately 30 per cent of callers required intensive support provided by trauma specialist counsellors. MHS data on call-out shows that of the remaining callers 38.1 per cent received information, 34 per cent of callers received initial trauma informed counselling and education and 19 per cent received information about provider options. There are some other smaller categories, which time precludes me from going through. The remaining callers were referred to RDVSA or provided with other warm referrals. MHS—