MHS uses qualified professional and experienced counsellors who provide trauma-informed care. This means a call is answered by a qualified counsellor with a three-year tertiary qualification in a related field and two years full-time counselling experience—

Senator Wong interjecting—

I am continuing, Senator Wong, to provide information from the previous question, as is occasionally done in this chamber. In terms of the specific question you asked, about the contract, I will take advice from the minister and come back to you.