Senate debates

Wednesday, 25 March 2015

Questions without Notice

Government Services

2:38 pm

Photo of Marise PayneMarise Payne (NSW, Liberal Party, Minister for Human Services) Share this | Hansard source

Again, I thank the senator very much for his question. The numbers actually speak for themselves. As at today, we have over six million myGov accounts across our Australian customer base. The average growth is 20,000 new accounts every day, so the take-up is considerable. Obviously, in the tax period—in June, July and August of last year—that take-up was particularly significant, and we are looking forward to that happening again.

We are not just doing this in the space of the myGov account. As at the end of last month, since May of the previous year, we had sent over 40 million digital letters across the country. What that saves, in terms of the snail mail process, is significant, but the ease of access that it gives to our customers is what is most important in that space. In the Medicare online transactions over the last financial year, the number of transactions increased by a third. (Time expired)


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