Marise Payne (NSW, Liberal Party, Minister for Human Services) Share this | Hansard source

This is an important question because there are customers who still find that personal support and face-to-face consultation with staff is more appropriate and more helpful for them. In the Margate service centre, although digital services certainly make life easier for a growing number of customers, we know that there will be some who have business that cannot necessarily be done online, even with the guidance of the staff there. In those instances, face-to-face interviews will remain a very important part of our service delivery at Margate, and there is also a significant facility at Deception Bay. So customers who come from the Redcliffe Peninsula to the Margate service centre who have complex needs or difficult personal problems and would like to engage with an officer, will be able to do that quite readily at the service centre.