Jan McLucas (Queensland, Australian Labor Party, Parliamentary Secretary for Disabilities and Carers) Share this | Hansard source

The answer to that is that you have to start from somewhere. The first question the CEO asks a participant is: will you go to the TAC and make a claim, for example? There has to be a start to the process. Then, as you know, through subrogation that person may say they do not want to and then the CEO has another set of options in front of them to be able to take a matter on their behalf—and I think you understand the trickle-down options that are available following the amendments in the House of Representatives. But the answer to your question is that you have to start somewhere. So the first step is you ask a participant to take an action at the appropriate insurer.