Jacinta Collins (Victoria, Australian Labor Party, Parliamentary Secretary for School Education and Workplace Relations) Share this | Hansard source

The case management in those types of circumstances will not be quite the same as it is in a trial area, but Centrelink is developing remote arrangements to ensure that they have the appropriately qualified staff delivering post-management services. That may be over the phone or it may be online. These arrangements are still being developed to ensure that if people move out of the pilot areas case management support continues.