asked the Minister forTertiary Education, Skills, Jobs and Workplace Relations, upon notice, on 29 August 2011:

Has the department engaged the services of a call centre from Excelion P/L; if so:

  (a)   for what reason was it deemed that the department required a call centre;

  (b)   where are the centre operators based;

  (c)   what services does the centre provide to the department and were these services previously performed 'in-house' by the department; and

  (d)   what is the cost and length of the contract.