David Johnston (WA, Liberal Party, Shadow Minister for Defence) Share this | Hansard source

asked the Minister representing the Minister for Financial Services and Superannuation, upon notice, on 29 September 2010:

Is there a prescribed level of quality control on recovery procedures; (a) if so: (i) can details be provided of where this is documented in the form of a formal manual; and (ii) how and when banks and lending institutions that do have a formal process or manual are certified; and (b) if not, why not.