Jan McLucas (Queensland, Australian Labor Party, Shadow Minister for Aged Care, Disabilities and Carers) Share this | Hansard source

Mr President, I ask a supplementary question. Can the minister explain to the family why this facility did not receive any penalty for its failure to properly care for their father? Why has the provider been allowed to play the complaints system to their benefit and delay responding to the family’s concerns? Why were they granted a full three-year accreditation when they were clearly failing to deal with this complaint appropriately?