Santo Santoro (Queensland, Liberal Party, Minister for Ageing) Share this | Hansard source

During the 2004-05 reporting period, a total of 621 complaints were finalised and the overall response rate was 49 per cent. In other words, 49 per cent of those surveyed returned the survey forms, which I am sure all reasonable senators would regard as a very high return rate for self-completed surveys. The data shows that, in relation to overall satisfaction with the service provided by the scheme, 86 per cent of complainants who responded expressed satisfaction, six per cent indicated dissatisfaction and eight per cent did not respond. I would suggest to honourable senators opposite that that is a good result for the complaints resolution scheme.