Michael Forshaw (NSW, Australian Labor Party) Share this | Hansard source

But it was a very good interjection. My question is directed to Senator Santoro, the Minister for Ageing. Does the minister recall saying on the 7.30 Report last week that the complaints system is ‘working well’? Does the minister recall saying on Lateline on the same day that the complaints system ‘needs to be finetuned’ and that some complaints ‘fall through the cracks’? Does the minister recall releasing a statement the same day convening an urgent summit on elder abuse in the wake of the reported abuse at the George Vowell centre? Can the minister now indicate what his current position is? Is the complaint system working or do some complaints fall between the cracks? Do we need to have an urgent summit to overhaul the whole system? What is the current position?