My question is to the Minister for Communications. As a self-described new minister, over the last two days the minister has informed this House that it is not appropriate for the minister to express empathy, that the email that alerted the minister's office to the escalating crisis needed no response from the minister or her office, and that the coalition's request to double the penalty for telcos who let Australians down is 'confusing'. When will the minister step up, take responsibility and restore trust in the triple 0 network for Australians?