Anika Wells (Lilley, Australian Labor Party, Minister for Sport) | Hansard source

I thank the Leader of the Opposition for her question. I trust that she was watching when the Optus CEO announced news that there had been, as far as he was aware, three deaths. That was late Friday afternoon. The following day, on Saturday afternoon, Premier Roger Cook said that they had found, within the ambulance services of WA, a fourth death that may be connected to the catastrophic Optus outages. Let us agree here: that is not good enough; what happened in September was not good enough. Legislating a triple 0 custodian will drive real change, but, for us here, there is no silver bullet when it comes to corporate failures.

So have I spoken with the families? I have spoken with Optus, the company who has failed Australians and these families here. The CEO of Optus has apologised to the families for the failures of Optus and the catastrophic impact that has had on their families, as has the CEO of Singtel, the parent company of Optus. I think we can all agree it is right and appropriate for these companies to apologise because they are the cause of these catastrophic failures. They have accepted responsibility for this.

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