Stuart Robert (Fadden, Liberal Party, Minister for the National Disability Insurance Scheme) Share this | Hansard source

For the benefit of the House, prior to COVID-19 an average of 69,000 Australians would visit a Centrelink service centre, over 325 every day. That number now varies between 29,000 and 35,000. It varies like that, because, if you actually call a call centre now, you are answered in 67 seconds. Prior to COVID-19 last year, 560,000 Australians logged into our digital channels every day. Today it is an average of 2.6 million and all major payments are online. The number of channels that Australians can go to is now wide, varied and efficient. The 35,000 Australians that are now going into the 325 Centrelinks each day have the opportunity to receive—

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