Scott Morrison (Cook, Liberal Party, Prime Minister) Share this | Hansard source

I'll ask the Minister for Government Services to add to the answer. The business of raising and recovering debts on behalf of taxpayers is a difficult job, and it deals with Australians in many very sensitive circumstances, and of course I would deeply regret—deeply regret—any hardship that has been caused to people in the conduct of that activity. The government has many difficult jobs that it has to do, dealing with Australians in very sensitive circumstances, and that is true particularly at this time. It is our instruction that we would hope that all agents of the government, when pursuing the debt recovery option, would be sensitive to people's circumstances.

In relation to the particular gentleman that you referred to, that is a very distressing situation that you've raised. And I would apologise for any hurt or harm in the way that the government has dealt with that issue and to anyone else who has found themselves in those situations.

But the issue is the one of ensuring how the government can best do this, and, where there are lessons to be learnt here, they will be learnt, and that is what the Minister for Government Services is employing now. I'll ask the Minister for Government Services to add to the answer.

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