Christian Porter (Pearce, Liberal Party, Minister for Social Services) Share this | Hansard source

Well, there are various qualifications of the two groups. My recollection is that the first responders have at least a three-year minimum degree plus experience in a relevant field. There is slightly greater qualification for the RDVSA. But the whole point is that 8.6 per cent of the calls that went into 1800RESPECT were classified as crisis calls. To operate a system like this without any kind of differentiation at the opening point of the call meant that we were getting terrible results for callers. (Time expired)

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