from specialist trauma counselling. It might assist the member for Griffith to know that these have been the results: 80 per cent of calls are now answered in 20 seconds. The average call wait time has dropped from over 10 minutes to 35 seconds. The call abandonment rate in this incredibly important area has dropped from 44 per cent to 5.5 per cent. They are not terrible changes, as we were led to believe by the member for Griffith in the context of the election campaign; they are tremendous changes that help women in their greatest time of need when domestic violence—(Time expired)