asked the Minister for Human Services, in writing, on 4 July 2011:

(1) Are Centrelink staff directing customers with disabilities to use the self-service computers at their centres rather than personally assisting them with their enquiries; if so, why.

(2) Is she aware that any people with disabilities may be forced to seek assistance from other customers, which puts their passwords and bank details at risk of becoming known to strangers.

(3) What will she do to rectify this problem.