Paul Neville (Hinkler, National Party) Share this | Hansard source

My question is to the Minister for the Environment, Heritage and the Arts. I refer the minister to his answer yesterday:

… if there are any instances of installers who are in fact not observing the guidelines, then we want to know about it, my office wants to know about it and the department also wants to know about it. There is a 1800 number that is available …

Is the minister aware that AllSafe Energy Efficient Products, a reputable installer, has phoned the government’s 1800 number to report 14 different examples of fraudulent and misleading practices by unscrupulous operators and has been told:

The government is at the moment aware of the problems and is training auditors to solve the problem.

There has been no further response to his 14 areas of complaint from the department or the minister’s office. Minister, when will government staff be trained to deal with local complaints and where do my constituents go to lodge a complaint on the hotline in the meantime?

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