Eric Abetz (Tasmania, Liberal Party, Shadow Minister for Employment and Workplace Relations) Share this | Link to this | Hansard source

asked the Minister for Tertiary Education, Skills, Jobs and Workplaces Relations (transferred to the Minister representing the Minister for Employment Participation and ChildCare), upon notice, on 22 September 2011:

With reference to the answer to question on notice no. 899 (Senate, Hansard, 13 September 2011, p. 88), given that specific details of complaints were not sought, simply the nature of the complaint: (a) can a list of the complaints be provided under broad categories such as sexual harassment, misuse of resources etc; and (b) how many complaints were able to be resolved with payment or without payment etc.

Chris Evans (WA, Australian Labor Party, Leader of the Government in the Senate) Share this | Link to this | Hansard source

The Minister for Employment Participation and Childcare has provided the following answer to the honarable members' question:

(a)   Max Employment, as a large provider of employment services, has attracted a profile of complaints that is consistent with both its size and with the types of complaints that are received for Job Services Australia providers generally. These complaints have included job seekers complaining about their participation obligations; the nature, tailoring or level of assistance offered; the process of transferring the job seekers between providers; interactions with provider staff and complaints from job seekers about their access to expenditure from the Employment Pathway Fund. All complaints are taken seriously and where appropriate, an employment services provider will be required to take action regarding the issue or complaint.

(b)   No complaints about MAX Employment have resulted in a compensation payment by the Commonwealth.