Senate debates

Wednesday, 6 December 2017

Bills

Treasury Laws Amendment (Putting Consumers First — Establishment of the Australian Financial Complaints Authority) Bill 2017; In Committee

12:06 pm

Photo of Doug CameronDoug Cameron (NSW, Australian Labor Party, Shadow Minister for Human Services) Share this | Hansard source

So, basically, we'll move from a tribunal with an administrative review process to a private body that can make a decision, and the only redress someone has if that decision is, in their view, not appropriate is to go to the Federal Court. I would state that the bulk of Australian families in the superannuation system have very modest superannuation accounts and modest means. For them to have the Federal Court as the only avenue of redress—which means expensive lawyers, litigation and thousands of dollars a day—is clearly a step backwards in the context of the existing tribunal.

This is one of the key issues for us in the context of ensuring that we have dispute resolution appeal processes that are not only efficient but also cost-effective. For this government to simply push an individual to the Federal Court, with the associated costs relating to a Federal Court hearing, is, I think, an absolute disgrace. For all the rhetoric that we had from the minister about efficiency and getting consistency, I think this is a backwards step. So, Minister, can you just outline what the process of appeal to the Federal Court includes?

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