Wednesday, 14 November 2018
Centrelink; Order for the Production of Documents
That there be laid on the table by the Minister representing the Minister for Human Services and Digital Transformation, by 10 am on 26 November 2018, the independent review by KPMG of the Serco pilot program, which saw an additional 250 staff engaged to answer phone calls at Centrelink through Serco.
The KPMG report is a cabinet confidential document that has informed the decisions of government on this matter. The government will not undermine the longstanding principle of cabinet confidentiality and reveal the deliberations of cabinet on this matter. The independent evaluation assessed whether the additional staffing arrangements were working effectively and determined that they were.