Sarah Henderson (Victoria, Liberal Party, Shadow Minister for Education) Share this | Hansard source

I have to say that sounds totally inadequate. What you're proposing is that students will need to go through a horrendous bureaucratic nightmare to get justice if a university rolls out an accelerator course which doesn't measure up. I am very disappointed that the government has not seen merit in this particular amendment. Based on what you have said, I have no sense of satisfaction at all that students will be able to get a refund. Could you just confirm to me the period of time it would take if a course is defective, doesn't meet its objectives or hasn't delivered for a student to make a complaint, to go through TEQSA, to have the university audit it and to examine the merits of the complaint? Does the student have an inherent right to access a refund?