Anne Webster (Mallee, National Party, Shadow Minister for Regional Development, Local Government and Territories) Share this | Link to this | Hansard source

My question is to the Minister for Communications. A chain of emails revealing the minister's personal office's knowledge of the escalating triple 0 outage crisis on 18 September included alerting the minister's office to the fact that 'welfare checks will be made'. Did the minister take any actions to satisfy herself that those welfare and wellbeing checks of those impacted were being conducted—for example, by phoning to apologise to affected people and their families?

Anika Wells (Lilley, Australian Labor Party, Minister for Sport) Share this | Link to this | Hansard source

I thank the member for Mallee for her question. The information that Optus provided to my office on 18 September was that there had been a minor outage. It affected 10 calls. It had been resolved. And, most importantly, that there were no adverse impacts on any person. My office sought assurance that ACMA had been informed, ensuring that the regulator was investigating that incident, and ACMA has publicly confirmed that they were informed.