Russell Matheson (Macarthur, Liberal Party) Share this | Link to this | Hansard source

asked the Minister for Human Services, in writing, on 4 July 2011:

(1) Are Centrelink staff directing customers with disabilities to use the self-service computers at their centres rather than personally assisting them with their enquiries; if so, why.

(2) Is she aware that any people with disabilities may be forced to seek assistance from other customers, which puts their passwords and bank details at risk of becoming known to strangers.

(3) What will she do to rectify this problem.

Tanya Plibersek (Sydney, Australian Labor Party, Minister for Human Services) Share this | Link to this | Hansard source

The answer to the honourable member's question is as follows:

(1) No. All Centrelink customers have the choice of using Self Service reporting options (online web based reporting and Integrated Voice Response phone reporting) to satisfy any reporting requirements that they might have. They can still report in person at their local Service Centres if they choose to do so

(2) No.

(3) N/A.