Tim Wilson (Goldstein, Liberal Party, Shadow Minister for Small Business) Share this | Hansard source

I move:

That this House:

(1) notes that small and family businesses are being harmed by a rise in e-shoplifting, or chargeback theft, where goods are delivered but the big banks are illegitimately processing refunds;

(2) calls:

(a) on the Government and the big banks to urgently examine chargeback theft and its impact on small businesses;

(b) for the establishment of an urgent parliamentary inquiry into e-shoplifting through chargebacks; and

(c) on the Minister for Small Business to demonstrate action the Government has taken to support small and family businesses; and

(3) recognises the need for banks, card schemes and payment platforms to introduce fair, evidence-based chargeback processes that protect small businesses from chargeback theft.

When there is shoplifting, Australians pay higher prices. Small businesses get hit; customers get hit, because somebody has to pick up the bill. It's no different from e-shoplifting. E-shoplifting through chargeback theft, where people buy products online and then try and reclaim the money, is just another form of theft. Samantha Kemp from the shop Sare is but one of thousands—

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