House debates

Tuesday, 1 June 2021

Questions without Notice

Pensions and Benefits

2:19 pm

Photo of Andrew WilkieAndrew Wilkie (Clark, Independent) Share this | Hansard source

My question is to the Minister representing the Minister for Government Services. Minister, the COVID-19 freeze on Centrelink debts has been lifted, and my office is taking calls daily from constituents confused and frustrated because they can't get a straight answer from Centrelink as to why they have a debt and how the debt is calculated. Moreover, the appeal process remains confusing and non-transparent, with people not receiving updates, being told different information every time they call and sometimes not even been notified of the outcome until money disappears from their bank account. Frankly, this reeks of robodebt. Why, even the local library provides more information about debts than does Centrelink. Minister, when is the government going to fix this?


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