Paul Fletcher (Bradfield, Liberal Party, Minister for Families and Social Services) Share this | Hansard source

In relation to plans, the point I'd make to the member is there clearly has to be a point in the process at which the plan is finalised    and provided to the participant. What's very important to be clear on is that, if the participant has concerns about the plan—and of course there will be instances where the plan is not perfect; of course that's the case—then the participant has the opportunity, first of all, to ask for an internal review of the plan. That happens regularly and routinely, and changes are regularly made if it turns out that the review recommends that changes should be made. Then there's also the opportunity to go to the AAT to appeal in terms of the contents of the plan, and that also regularly and routinely happens.

I do thank the member for her strong interest in the NDIS, now serving some 250,000 Australians. There are always improvements we can make and we are working hard to make continuing improvements—improving the participant pathway; new specialised participant pathways, where appropriate; and continuing to deliver a fundamental reform, now supporting some 250,000 Australians, transforming and improving lives.

See this speech in context