House debates
Monday, 21 November 2011
Bills
Clean Energy Bill 2011, Clean Energy (Consequential Amendments) Bill 2011, Clean Energy (Income Tax Rates Amendments) Bill 2011, Clean Energy (Household Assistance Amendments) Bill 2011, Clean Energy (Tax Laws Amendments) Bill 2011, Clean Energy (Fuel Tax Legislation Amendment) Bill 2011, Clean Energy (Customs Tariff Amendment) Bill 2011, Clean Energy (Excise Tariff Legislation Amendment) Bill 2011, Ozone Protection and Synthetic Greenhouse Gas (Import Levy) Amendment Bill 2011, Ozone Protection and Synthetic Greenhouse Gas (Manufacture Levy) Amendment Bill 2011, Clean Energy (Unit Shortfall Charge — General) Bill 2011, Clean Energy (Unit Issue Charge — Auctions) Bill 2011, Clean Energy (Unit Issue Charge — Fixed Charge) Bill 2011, Clean Energy (International Unit Surrender Charge) Bill 2011, Clean Energy (Charges — Customs) Bill 2011, Clean Energy (Charges — Excise) Bill 2011, Clean Energy Regulator Bill 2011, Climate Change Authority Bill 2011, Steel Transformation Plan Bill 2011, Australian Renewable Energy Agency Bill 2011, Australian Renewable Energy Agency (Consequential Amendments and Transitional Provisions) Bill 2011, Excise Tariff Amendment (Condensate) Bill 2011, Excise Legislation Amendment (Condensate) Bill 2011, Trade Marks Amendment (Tobacco Plain Packaging) Bill 2011; Returned from Senate
Nicola Roxon (Gellibrand, Australian Labor Party, Minister for Health and Ageing) Share this | Hansard source
The answer to the honourable member's question is as follows:
In respect of healthdirect Australia:
(a) (i) Callers cannot directly access the after hours GP helpline. Patients who call healthdirect Australia in the after hours period1 will initially be triaged by a registered nurse. If the nurse determines the patient will benefit from a GP telephone conversation, the caller will be transferred to a telephone-based GP.
Therefore, the most appropriate nurse triage disposition to assess the number of calls made to the after hours GP helpline is 'Speak to Telephone GP'.
(ii) The number of calls made to a triage registered nurse in July and August 2011 were 70,303 and 70,858 respectively.
(b) (i) The most appropriate healthdirect Australia nurse triage disposition to assess the number of calls triaged to a general practitioner telephone consultation is 'Speak to Telephone GP'.
(ii) A registered nurse triage disposition to follow-up by usual general practitioner is not available.
The five most appropriate healthdirect Australia nurse triage dispositions to assess the number of calls triaged to follow-up by usual general practitioner are 'See Doctor immediately', 'See Doctor within 4 hours', 'See Doctor within 24 hours', 'See Doctor within 72 hours' and 'See Doctor within 2 weeks'.
(iii) The most appropriate healthdirect Australia nurse triage disposition to assess the number of calls triaged to an emergency department is 'Attend Emergency Department immediately'.
(iv) A registered nurse triage disposition to a medical deputising service is not available.
Therefore, the number of calls triaged to a medical deputising service cannot be provided.
(v) The most appropriate healthdirect Australia nurse triage disposition to assess the number of calls triaged to Triple Zero (000) is 'Activate 000'.
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